At Printercopyscan ("we", "us", or "our"), customer satisfaction is important to us. This Refund Policy explains the terms and conditions under which refunds may be issued for products and services purchased through our website, including printers, toner and ink supplies, repair-related services, managed print services, leasing solutions, and printing consultations.

By placing an order or using our services, you agree to this Refund Policy.

Refund eligibility depends on the type of product or service purchased.

• Unused Items: Products must be unused, unopened, and in original packaging.
• Defective or Damaged: Items damaged during shipping or found defective may qualify for a refund or replacement.
• Return Window: Requests must be made within 7–14 days of delivery.
• Proof of Purchase: A valid receipt or order confirmation is required.

• Digital Content: Refunds are not available once access has been granted or content delivered.
• Consultation Services: Refunds are not provided after the service has been completed.
• Subscription Services: Cancellations apply to future billing cycles only.

• Opened Consumables: Ink cartridges, toner, and consumables once opened.
• Customized Orders: Products customized or specially ordered.
• Clearance Items: Final sale or discounted items.
• Gift Cards: Non-refundable and non-transferable.

• Request Submission: Contact our support team with your order details.
• Inspection: Returned products may be inspected before approval.
• Approval: Once approved, refunds are processed to the original payment method.
• Processing Time: Refunds typically take 5–10 business days.

Shipping and handling charges are non-refundable unless the return is due to our error, such as incorrect or defective items.

If you have not received your refund after the stated processing time, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

We only replace items if they are defective or damaged. Exchange requests are subject to product availability.

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

Address: 3404 Parkview Drive, Missoula, Montana, 59804, United States
Email: info@printercopyscan.com